FREE SHIPPING* AND NO SALES TAX TO MOST STATES!
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Terms

Terms

IF YOU HAVE ANY PROBLEMS WITH WEB CHECK OUT,
PLEASE E-MAIL orders@windsurfing-direct.com
We will reply ASAP.

If you receive an error message, please take a screen shot and e-mail to us. We can then better analyze and solve any problems you experience.

If uncertain about any of our Billing/Shipping Terms, please do not hesitate to contact us by e-mail



Currency, taxes and method of payment
US customers
All prices based in U.S. dollars for US orders. Visa and MasterCard credit card charges will be in U.S. dollars from our bank in Florida. Invoicing from Liverpool, NY 13088. We do not charge sales tax on U.S. orders

Canadian customers - Currency and taxes for shipments with Canada
Please select Canada as your country.
All prices will then be in Canadian dollars when shipping with Canada from Kingston, Ontario.
Canadian orders will have applicable HST for your province or 5% GST
.

International orders
For orders outside the mainland U.S. or Canada.
Note - We are unable to accept credit cards issued outside the U.S. or Canada
We accept these orders under the following conditions:
1) Payment of funds by wire.
2) Our shipping terms to mainland US addresses apply.

Customer arranges shipping from a mainland U.S. address.
Windsurfing Direct
7640 Edgecomb Drive
Liverpool, NY 13088
Windsurfing Direct
598 Norris Court
Kingston, Ontario K7P 2R9



Prices and Product Availability
Subject to Change Without Notice.
We are not responsible for web site inaccuracies regarding stock availability.

All Sales Final. No Refund or Exchange.
Price guarantee has been discontinued until further notice.


  • Warranty returns must be accompanied by our return authorization number (on box and enclosed copy of invoice).
    Products returned to us without Return Authorization number will be refused and returned to customer.
    The only used products accepted for return (with RA number), are those deemed warranty within warranty period.

    We do not accept Freight Collect Shipments. Customer is responsible for shipping cost of products deemed under warranty.

    Credit card refunds will not be offered for minor shipping damage when the customer retains the product without outside repair. We compensate our customers for minor shipping damage with eGift Cards in-store goodwill credit. Refunds will only be issued where customer submits professional estimate and repair invoice approved by Windsurfing Direct.


    Windsurfing Direct is not responsible for proper fit of harnesses or boardbags.

    Free Shipping Conditions & Subsidized Shipping charges
    FREE SHIPPING* on ORDERS OVER $199 (Excluding special order/drop ship, select complete packages and closeout boards). Size/location restrictions apply.

    Due to increased shipping rates and fuel surcharges exceeding 30%, we clarify that we offer free ground shipping for most purchases of $999 or more as follows:

    Boardbags by FedEx ground courier in U.S.
    (Call for Canadian shipping rate from Kingston , Ontario )

    • Due to the size and dimensional weight of board bags relative to their value, shipping restrictions apply as follows:
    • Free shipping when shipped with board or complete package.
    • Free shipping when shipped in a box containing $999 in merchandise (ie with in stock boom, fin, harness, base, DVD etc)
    • Shipping charge applies when shipped in a box with less than $999 in merchandise.

    Free Shipping Conditions & Subsidized Shipping charges

    Accessories (Board accessories, fins, Clothing etc) by FedEx ground courier in U.S.
    (Call for Canadian shipping rate from Kingston , Ontario )

    • Free shipping on shipments over $999 that ship complete from our warehouse unless otherwise noted (ie boardbags)
    • True Ames , MFC fins, Epic Gear and Chinook products specify free shipping on in stock items only.
    • Minimum $15 shipping charge for accessories drop shipped from distributor regardless of value.
    • $15 shipping for any shipment valued under $999

    Complete Board/Sail Packages by Transport truck in U.S.
    (Call for Canadian shipping rates from Kingston , Ontario )

    • board with rig complete packages have extra delivery charge to a commercial address unless otherwise noted with an asterisks* (*Restrictions apply - we cover the first $100 of shipping).
    • Commercial address is defined as freight company terminal or a commercial business address (not home based business in residence)
    • Yellow Freight transport deliveries of complete board with Rig packages to residential deliveries. Customer makes appointment with local Yellow Freight terminal for delivery during regular business hours when Yellow Freight are in area.

    Boards by Transport truck in U.S.
    (Call for Canadian shipping rates from Kingston , Ontario )
    Free shipping restrictions apply - we cover first $99 of shipping cost for bords offering free shipping
    Web site does not calcuaote shipping charge.

    • many windsurfing boards include limited free delivery to a commercial address unless otherwise noted with asterisks*.
      boards with an asterisks (Free Shipping*) receive subsidized shipping of $89. Customer is responsible for shipping charges over the subsidized amount.
    • Remote delivery locations, especially for boards denoted with an asterisks*
    • Freight/transport deliveries of boards to Canadian residential deliveries are an additional $30. Customer makes appointment with local Yellow Freight terminal for delivery during regular business hours when Yellow Freight are in your area.

    Certain closeout Boards by Transport truck in U.S Excluded from Free Shipping
    (Call for Canadian shipping rates from Kingston , Ontario )

    where *Shipping from $99 is indicated on closeout boards, $99 is our minimum shipping charge and covers most commercial deliveries. For board shipments to TX, CA, OR, WA, FL Keys, or other states that are across the country from our NY warehouse (or distributors warehouse for drop shipments), addition shipping of $10-$89 may apply (to commercial address). Remote destinations and residential deliveries are at customer option and will require freight quote with additional charge.
    Freight/transport deliveries of boards to residential deliveries are an additional $20 - $69. Customer makes appointment with local Yellow Freight terminal for delivery during regular business hours when Yellow Freight are in your area.

    PlPlease Note: Estimated arrival dates are not guaranteed. Weather delays and other unforseen circumstances may impact delivery time. Exact Express Definite Delivery, remote destinations and residential deliveries are at customer option and will require freight quote with additional charge.

    Yellow Freight Definite Delivery or Exact Express Guaranteed delivery terms:

    We are bound by the terms of Yellow Freight as follows Click Here For Link

    Yellow Freight allow up to 30 days delivery time for standard ground shipping. Normal transit times are 1 to 7 business days depending on distance travelled. Contact us for standard delivery transit time estimate and cost of guaranteed definite delivery.

    Minimum order of $25 applies:

    Your order subtotal (before shipping & tax) must be at least $25.00.

    Please increase the quantity of the items in your cart, or go back and add additional items to your cart.


    Free shipping minimum applies to items shipped together from the same warehouse.

    Prior to charging your credit card for any amounts additional to the on-line order total,
    you will receive an invoice (as opposed to order confirmation) requesting approval of any additional shipping charges.
    Please contact us before ordering if you require clarification on the free shipping offer.

    We will send you a personal e-mail to confirm stock availability if we are out of stock, delayed or recommend a substitution. Your approval of any additional shipping charges as outlined above are required before we finalize your order. We will e-mail a final total for your approval prior to processing your order and charging your credit card.

    Loyalty Rewards Bonus Bucks program has been discontinued
    *Previously issued LRBB have expired*.

    Closeout and Previous Year Sale Items:
    All closeouts subject to availability and we are not responsible for web-site inaccuracies regarding stock availability. Sail, harness, board or accessory colors are for illustration purposes only. We ship based on our product availability. Customers responsibility to specify color at time of order.


    All Sales Final. No Refund or Exchange.
    Price guarantee has been discontinued until further notice.

    Programs and TERMS subject to change without notice.

    Copyright 1994 - 2013 Windsurfing Direct Ltd. - All Rights Reserved